Terms of Service

Last updated: 2026-11-11

Contract and operator

The operator of Rackpine is identified at the end of this document. Contact [email protected]. These terms govern the service you expressly order, not mere browsing. The accepted order, these terms and the linked service policies form the service agreement. Mandatory law prevails; a signed data processing agreement prevails for personal-data processing. Specific order terms prevail over general service descriptions but cannot reduce consumer rights.

Accounts and authority

You must have legal capacity to enter the order, or act through an authorized legal representative. Provide accurate contact and billing details, keep access credentials private and report suspected compromise promptly. An organization’s representative must be authorized to bind it. You remain responsible for authorized users; this does not make you liable for failures attributable to Rackpine. We use proportionate security checks and do not require passwords or full payment-card details by email.

Service scope and activation

Managed shared hosting covers the hosting environment, account provisioning and platform-related support. Website development, application administration, plugin repair, migrations and security cleanup are included only when expressly agreed. Shared resources are not dedicated compute. Object storage and CDN are separate services; an S3-compatible description does not promise every feature of another platform. Storage activation is manual and requires confirmation of compatibility, quotas, metering, delivery setup and any extra-use price before activation. If we cannot deliver an accepted paid order, you may choose an agreed alternative or a refund for the undelivered service.

Prices, subscriptions and merchant of record

Orders state the USD price, monthly or annual period, recurring nature and applicable taxes before payment. Foreign-exchange and bank charges are set by your bank. A recurring order authorizes the merchant shown at checkout to charge each agreed period until cancellation. Paying an isolated invoice does not authorize a different subscription. No additional service or usage charge is imposed without prior disclosure and agreement. For Polar checkouts, Polar is the authorized reseller and merchant of record, sells the transaction, issues its receipt or tax invoice and handles transaction taxes, payment disputes and payment refunds. Rackpine supplies and supports the service. Polar’s buyer terms govern its checkout and payment relationship; these terms govern our service. A Rackpine portal billing record is not a second demand for payment or a replacement tax invoice for a Polar sale. Other payment methods apply only when actually offered; their checkout identifies the seller, taxes and terms.

Renewal, missed payment and changes

Cancel through the client area where available or send [email protected] a cancellation request identifying the service. Public cancellation is also available at /legal/cancellation/. Stopping use alone does not stop renewal. Cancellation takes effect as requested and as required by law; ordinary end-of-period cancellation keeps the paid service until its period ends. We confirm the effective date and stop future renewal charges. Debt does not prevent cancellation. For missed payment we notify you and provide a reasonable opportunity to resolve it before suspension unless urgent fraud or security concerns require immediate action. No unspecified late penalty is imposed. Price or material contract changes require advance information and your agreement where required; they do not alter a paid fixed period unilaterally. If agreement is not reached, the existing paid period remains subject to its accepted terms.

Content, privacy and lawful use

You own your content. You authorize only the copying, storage, transmission and technical processing needed to provide, secure and support your service, subject to the Privacy Policy and Data Processing Addendum. This is not permission to advertise with your content or train general-purpose AI models on it. You must have the rights and lawful basis needed for uploaded material, mailing lists and personal data. The Acceptable Use, Fair Use, Backup, Support, Domain/DNS and Copyright policies at /legal/ apply to their respective service activities. Keep independent backups and export data before termination; this duty does not release us from our legal obligations.

Suspension and termination

We may restrict the affected service for a material contract breach, unlawful content, serious security risk or a binding legal requirement. We act proportionately, give reasons and a reasonable chance to correct a remediable breach where possible, and allow review through [email protected]. Immediate restriction may be necessary to prevent ongoing harm; notice follows when lawful. We do not suspend you for a negative review or for exercising consumer rights. For a discontinuation not caused by your breach, we give reasonable advance notice, export assistance and a refund for prepaid service we do not supply. No fixed-term consumer contract may be ended without cause merely for our convenience. Data can become inaccessible on termination; return/deletion follows the DPA and Backup policy, not an implied recovery guarantee.

Remedies, responsibility and law

No uptime percentage, service-credit scheme or recovery deadline is promised. This does not exclude obligations to provide the purchased service or lawful remedies for defective or missing service. We do not disclaim responsibility for consumer losses, fraud, willful misconduct or other liability that cannot legally be excluded. Events beyond reasonable control are assessed under applicable law, not an automatic transfer of risk to you. Argentina law governs, without removing mandatory protections in your place of residence. You retain access to competent consumer courts and authorities; there is no mandatory arbitration, foreign forum or class-action waiver. Argentine consumers retain the ten-day withdrawal right explained at /legal/refunds/ and /legal/withdrawal/. Spanish is the reference version for Argentine consumer contracts; otherwise English is primary. An ambiguity cannot reduce mandatory rights.

Incorporated service policies

Acceptable Use Policy

Last updated: 2026-11-11

Prohibited activity

Do not use Rackpine to distribute malware, ransomware, stolen credentials, phishing pages, fraudulent offers or instructions and tooling used to compromise third-party systems. Do not attack, scan without authorization, intercept traffic, run botnets, evade enforcement, impersonate others or host content prohibited by applicable law. Child sexual abuse material and sexual exploitation of children are strictly prohibited. Do not upload or email suspected illegal imagery to us; send the precise URL and report to the appropriate authority. We preserve and report evidence only as law requires.

Email and shared resources

Unsolicited bulk email, purchased or scraped recipient lists, fake sender identities and campaigns that lack required consent or effective unsubscribe are prohibited. Ordinary permission-based mail must remain within disclosed account sending limits; no unlimited bulk-mail service is included. Crypto mining, open proxies, public anonymous relays, traffic amplification, credential stuffing and shared-hosting workloads that materially impair other accounts are prohibited. Authorized private forwarding or application jobs require compliance with the plan and security controls. Object storage cannot be used to evade hosting restrictions or deliver abusive traffic.

Reports and response

Send [email protected] the affected hostname or object URL, UTC timestamps, description and relevant headers or logs, with your contact details. Do not include passwords or unrelated personal data. We aim to acknowledge and assess actionable reports within 24 hours of receipt; this is a triage target, not a guaranteed resolution deadline or a promise of continuously staffed support. Urgent credible reports involving child exploitation, active phishing, malware or serious threats receive priority and may lead to immediate isolation. Other remediable issues normally receive notice and a chance to correct. We limit restrictions to what is reasonably necessary, share the substance with the customer when lawful, and consider appeals at [email protected]. Copyright notices follow /legal/copyright/.

Refund and Cancellation Policy

Last updated: 2026-11-11

How to cancel

Request cancellation at /legal/cancellation/, [email protected] or through an available client-area cancellation control. No account registration is required for the public route. Identify the account email and affected service; state immediate cancellation or cancellation at the end of the paid period. We confirm the effective date and arrange to stop recurring charges. An unpaid balance does not block cancellation. Ordinary cancellation at period end is not itself a refund of service already supplied. A request received before renewal must not be ignored merely because internal processing happens later.

Argentine consumer withdrawal

If Argentine consumer law applies, you may revoke an eligible distance contract within ten calendar days from delivery or contract conclusion, whichever occurs later, without penalty or liability. This right cannot be waived. Use /legal/withdrawal/ or send an unequivocal withdrawal notice to [email protected]; no reason is required. We supply a request identification code through the same channel within 24 hours and take steps to give effect to withdrawal or cancellation. For rescission we also provide legally required reliable confirmation within 72 hours. Only reasonable identity/security verification is permitted; no new account, retention interview or prior debt payment is required. We do not treat activation alone as a blanket waiver or automatically classify all hosting as nonrefundable digital content. Any legal exception must actually apply and be explained; statutory rights prevail. Eligible withdrawal receives the full legally due refund, without a cancellation or processor-fee deduction.

Other refunds and payment routing

Outside mandatory rights, contact support for billing errors, duplicate charges, undelivered activation or service failures. We assess the remedy against the accepted order and applicable law. There is no advertised general money-back trial or automatic prorated refund for voluntary early cancellation. If Rackpine ends prepaid service without your breach, we refund its undelivered portion. Mandatory rights elsewhere, including applicable withdrawal and defective-service rights, remain available. Polar transactions are refunded through Polar, not a separate off-platform payment; Polar may also initiate refunds under its buyer terms. We do not pass merchant processing fees to you where a full refund is legally owed. We confirm initiation when approved; bank posting and currency conversion timing are outside our control. Cancellation and refund are distinct, so we also confirm whether the subscription stops and when access ends. Export data before a requested immediate deletion. You may use lawful bank or consumer-authority remedies without first exhausting our support.

Service and Support Policy

Last updated: 2026-11-11

Channels and scope

The customer-support area is Rackpine Support. Send technical and billing requests to [email protected] or submit a client-area ticket. Send legal requests to [email protected] and abuse reports to [email protected]. Electronic requests may be submitted at any time. Response and restoration time depend on severity, information available and third-party dependencies. There is no verified published staffed timetable, 24/7 engineer coverage, guaranteed response time, uptime percentage or service-credit schedule. Applicable mandatory customer-service hours and legal deadlines remain binding; the operator must publish and staff compliant hours before accepting consumer orders.

Incidents and maintenance

Include the service, hostname, time, error and safe reproduction steps; never send passwords. We prioritize widespread outages, security and data-integrity risks over routine changes. We investigate the platform and coordinate with third-party infrastructure providers where needed. Planned maintenance is communicated when reasonably practicable; emergency security work may occur without prior notice, with follow-up information when possible. We do not promise uninterrupted access, inbox delivery, ranking or application performance. These limits are not a waiver of service-quality obligations, refunds or other legal remedies. Third-party application repairs, development and migration work require a separate agreed scope.

Backup Policy

Last updated: 2026-11-11

Keep an independent recovery copy

You must maintain independent copies of files, databases, mail and objects needed to recover your service and test that they restore. A second copy on the same account or a synchronized mirror alone may not protect against deletion or compromise. Rackpine’s operational backup of its own business systems is not evidence that a customer account or bucket is covered. Object storage is not automatically backed up by the hosting backup process, and replication, versioning and CDN caches are not independent recovery guarantees.

Best-effort account backups

Where account backups are included, they are best-effort operational copies. Scheduled jobs can fail, exclude files or be inconsistent with live writes. No universal daily recovery point, fixed retention, immutable copy, complete coverage, recovery time or successful restore is promised. Ask support to confirm coverage, available dates, exclusions, any agreed restore charge and the proposed procedure for your service. Any additional charge requires approval before work. A restore can overwrite newer data; we need your instruction for that action. We do not promise access after termination, so export first and request any necessary return under the DPA. Copies containing personal data must follow lawful deletion and retention instructions; this policy does not authorize indefinite retention. Nothing here excuses negligence or limits mandatory liability.

Fair Use and Unlimited Features

Last updated: 2026-11-11

What unlimited means

Unlimited means no fixed count or transfer allowance is sold for that particular feature, not infinite disk, memory, CPU, processes, I/O, inodes or network capacity. All features remain within purchased storage, account security and shared-platform capacity. No unpublished numeric quota is represented as an agreed contractual limit. We must disclose any service-specific technical limit before purchase or obtain agreement before changing your plan. Domain, mailbox and database objects consume the same finite purchased disk even where their count is unlimited.

Shared hosting and storage

Shared hosting supports ordinary websites and related mail/databases, not cryptocurrency mining, public proxies, bulk-spam infrastructure or a general-purpose high-load compute cluster. If measured use materially degrades other accounts, we provide the observed issue and options to optimize, restrict the problematic process or move to an agreed suitable service. Immediate isolation is reserved for urgent harm. There is no automatic forced upgrade fee. Storage plans instead have explicit stored-data, delivery-transfer and bucket allowances shown in the order; unlimited bucket count does not remove the storage or transfer allowance. Before storage activation, we agree the measurement period, units, treatment of versions/deleted objects, requests, CDN/cache delivery and excess-use handling. We do not impose undisclosed overage prices retroactively. You may dispute a measurement at [email protected]; we provide a reasonable explanation and review.

Copyright and Takedown Procedure

Last updated: 2026-11-11

A complete notice

Send [email protected] a signed notice identifying the protected work, your authority to act, the exact allegedly infringing URL or object key and hostname, your name and contact details, and a good-faith statement that the use is not authorized by the owner, its agent or law. State that the information is accurate and that you are the owner or authorized representative; where a US DMCA notice is intended, make that statement under penalty of perjury as required by that law. Provide an electronic or physical signature. Do not send only a site homepage when the material has a specific location. This procedure accepts DMCA-style notices but does not assert US safe-harbor eligibility or a registered US designated agent.

Review, response and counter-notice

We review sufficient notices, may request missing details and may restrict material where justified or legally required. We normally notify the customer and share the substance and claimant contact details needed to respond, unless law forbids it. Do not include private information you do not want necessarily disclosed. A customer disputing removal should identify the removed location, explain the claimed mistake or authorization, provide contact details and sign a good-faith response. We assess restoration under applicable law and binding orders; a fixed US counter-notice restoration period applies only if that legal procedure actually governs and all requirements are satisfied. Repeated substantiated infringement may lead to termination after appropriate notice and review. Deliberately false notices may carry legal liability. Other intellectual-property complaints follow the same contact but are assessed under the law governing the right.

Domain and DNS Terms

Last updated: 2026-11-11

Included configuration, not registration

Hosting domain allowances refer to domains you can attach, not free registration, renewal or ownership of a domain. Unless a separate registration order expressly says otherwise, Rackpine is not your registrar and does not charge or perform domain registration or renewal. You retain responsibility for registrar access, accurate registrant details, renewal and transfer locks. Keep a recovery method independent from the hosted domain.

DNS instructions and risk

We may assist with DNS only on your authorized instructions. Confirm existing website, mail, verification and security records before changes; replacing nameservers without copying records can interrupt unrelated services. Record propagation and caches vary and no fixed completion time is guaranteed. DNS assistance does not transfer ownership or give Rackpine authority to sell your domain. Certificates depend on domain validation and continued eligibility, not an unconditional perpetual certificate. On exit, retain or export your zone and arrange replacement hosting/mail before disconnecting. Any future domain resale requires separate pre-order pricing, registrar terms, renewal/expiry rules and mandatory rights disclosure; it is not authorized by this policy alone.

Data Processing Addendum

Last updated: 2026-11-11

Parties, subject and duration

This DPA supplements the accepted service agreement between the ordering customer (controller, or processor authorized by its controller) and the operator identified at the end of this document, trading as Rackpine (processor or subprocessor). It governs personal data the customer places in hosted websites, databases, mail and object storage for the service term and necessary lawful deletion/return process. Customer instructions are the accepted order, configuration actions and documented support instructions. Account and transaction data that Rackpine controls independently remain under the Privacy Policy. If this DPA conflicts with general service terms, this DPA controls the processing issue. Mandatory law and any executed transfer clauses take priority.

Processing description and customer duties

Processing comprises receipt, storage, organization, retrieval, transmission/delivery, troubleshooting, instructed backup/restore and deletion. Data subjects may include the customer’s users, staff, subscribers, correspondents and website visitors. Data may include names, contact details, account identifiers, IP/log data, messages and other content the customer lawfully selects. Special-category, regulated health, payment-card or criminal-offence data is not an approved workload unless separately assessed and agreed in writing before upload. The customer determines lawful purposes, notices, permissions and retention; supplies lawful instructions; manages access and independent copies; and remains responsible for responding to its data subjects. These duties do not excuse Rackpine’s processor obligations.

Instructions, confidentiality and security

Rackpine processes customer data only on documented instructions, including international-transfer instructions, unless applicable law requires otherwise; we inform the customer of that legal requirement before processing unless legally prohibited. We immediately inform you if an instruction appears to infringe applicable data-protection law and may pause that instruction while resolving the issue. Authorized persons are bound to confidentiality, including after their work ends. We implement risk-appropriate access restrictions, least-privilege administrative access, credential protection, encrypted transport where supported, patch/security coordination and logical separation of customer accounts. Specific features such as customer-managed encryption, immutable storage or certifications are not implied. The customer must assess whether the agreed controls fit its risk; supplementary controls must be agreed before restricted processing.

Subprocessors and transfers

Customer gives general written authorization for the infrastructure hosting, object storage/delivery, DNS/network protection and operational backup subprocessors needed for the ordered service, subject to disclosure and objection below. A confidential register must identify each actual legal entity, function and processing country before relevant data is entrusted; public category descriptions alone are not sufficient disclosure. Request it at [email protected]. We bind subprocessors to equivalent data-protection duties and remain responsible for their performance as required by applicable law. We notify additions or replacements at least 30 days before access, allowing a reasoned data-protection objection. We work to resolve objections; if no lawful suitable alternative is available, the affected processing does not proceed and either party may end that affected service with a refund of unused prepaid service. Emergency changes require notice as soon as practicable and equivalent protections. International transfers occur only on documented instructions and an applicable lawful mechanism. This DPA is not itself EU or UK standard contractual clauses; execute required clauses and assess onward transfers before activation. Independently acting payment merchants are not subprocessors for their own tax/payment purposes.

Assistance and personal-data incidents

Taking account of the processing and information available, we assist with rights requests, security obligations, impact assessments and regulator consultations. Requests received directly about customer-controlled content are forwarded without responding substantively except on your instruction or legal duty. After becoming aware of a personal-data breach affecting customer data, we notify the customer without undue delay and provide available facts about nature, affected categories and approximate volumes, likely consequences, containment and a contact. We send updates as information develops and cooperate with remediation; initial notice is not delayed for a complete investigation. Customer remains responsible for its controller notifications, including any applicable 72-hour GDPR authority deadline. We do not make notifications on your behalf without instruction unless law requires them.

Audit and evidence

We make information necessary to demonstrate compliance available and allow and contribute to audits, including inspections by the customer or an independent auditor it appoints, as required by applicable law. Coordinate scope, confidentiality, safety and timing to protect other tenants; these arrangements cannot defeat an urgent or legally required audit. Relevant reports may reduce unnecessary duplication but do not replace statutory audit rights. No access to other tenants’ data or secrets is authorized. Any optional extraordinary assistance fee must be agreed in advance and cannot obstruct mandatory rights.

Return, deletion and California restrictions

At the customer’s choice on termination, we return customer personal data in an available standard export or delete it, then delete remaining copies unless applicable law requires retention. The customer should export while access is active; loss of portal access does not remove this DPA duty. Any temporary inaccessible backup retention must be documented, necessary, isolated from routine use and promptly deleted under the agreed lawful schedule; if a backup is restored, deletion instructions must be reapplied. We confirm completion on request and explain legally retained categories. No blanket post-contract two-year reuse permission is granted. Where CCPA processor/service-provider rules apply, we do not sell or share customer personal information, retain/use/disclose it outside the specified business purposes or direct business relationship except as law permits, or combine it with other sources except as permitted by law. We provide the same legally required protection, notify inability to comply and allow reasonable steps to stop and remediate unauthorized use; we certify understanding and compliance with these restrictions. A customer acting as processor must secure its controller’s authorization before appointing us.

Privacy Policy

Last updated: 2026-11-11

Who is responsible

For account, billing administration, support and site security, the controller is the operator identified at the end of this document, trading as Rackpine. Contact [email protected] for privacy requests. For personal data within customer websites, mailboxes and objects, the customer generally decides purposes and Rackpine acts as processor under the DPA. Direct requests concerning that content to its publisher; we assist the responsible customer. Payment merchants independently control payment, anti-fraud and tax records.

Data, sources and purposes

We receive account identifiers and contact details from you; order, subscription, amount, status, transaction references and tax/billing details from you and the payment merchant; support messages and attachments from you; and IP addresses, timestamps, request URLs, browser/device information, authentication events, resource usage and abuse indicators from service operation and reports. Hosted files, database records, email and objects are processed to provide your instructions, not for unrelated profiling. Account data is necessary to provide the requested service; without required contact and order data we cannot activate or administer it. Optional support attachments are your choice. Do not send unnecessary sensitive data. We do not need full card numbers or card security codes and do not store them as part of our billing system.

Legal grounds and sharing

We use data to fulfill the contract and precontractual requests, meet legal accounting and disclosure duties, protect the service against fraud and abuse, and resolve support and disputes. Where GDPR applies, these correspond to contract, legal obligation and proportionate legitimate interests in security and administration; optional marketing or nonessential tracking requires consent where applicable. You may withdraw consent without affecting prior lawful processing. We disclose only necessary data to third-party infrastructure and payment providers, transactional communications services, security/anti-abuse services, professional advisers and authorities where legally required. Public objects and websites are disclosed to their intended visitors at the customer’s direction. We do not sell personal data or share it for cross-context behavioral advertising, and do not use hosted content to train general-purpose AI. No advertising audience or data-broker sharing is authorized by this policy.

Location and international transfers

Rackpine operates from Argentina and uses infrastructure and service providers that may process data abroad, including the United States and other countries assigned to the ordered service. There is no Argentina-only residency commitment. Ask [email protected] for the actual processing locations and confidential processor register before placing restricted data. Transfers require the safeguards applicable to the particular route, such as an adequacy decision or executed contractual safeguards with supplementary measures where required. EU transfers to Argentina may rely on applicable adequacy, but onward transfers require their own assessment. This policy is not an executed standard contractual clause and does not itself legalize a restricted transfer. We do not activate a processing arrangement that needs uncompleted safeguards.

Retention and security

Account and support records are kept while needed to administer the relationship, then only for applicable legal obligations, outstanding disputes or a documented security need. Billing and tax evidence follows applicable statutory retention periods; a deletion request cannot erase a legally required record. Operational logs are retained only for the time necessary for security, troubleshooting and usage accounting, with access restricted; no fixed public log or ticket retention period is currently committed. Hosted content is returned or deleted under the DPA when the service ends. Backup deletion follows that agreement and applicable law; backups are not a reason to retain personal data indefinitely. We use access restrictions, encrypted transport where supported, credential protection and limited administrative access. No system is perfectly secure; we notify affected customers and authorities where required. The Backup policy does not promise encryption or recoverability for every customer copy.

Rights and deadlines

Request access, correction, deletion, updating or confidentiality at [email protected]. We verify identity proportionately and explain any lawful refusal or retained record. Under Ley 25.326, access is free at intervals of at least six months unless legitimate interest justifies more frequent access; we respond within ten calendar days. Correction, updating or deletion is handled within five working days where that law applies. The Agencia de Acceso a la Información Pública (AAIP), authority responsible for Ley 25.326, accepts complaints about noncompliance. You may also seek habeas data protection. Where GDPR applies, you may request restriction, portability and objection, withdraw consent and complain to your competent supervisory authority; the usual response is within one month with any lawful extension explained. Where CCPA applies, California residents may request knowledge/access, correction, deletion, portability, opt-out of sale/sharing and limits on sensitive-data use where applicable, without discrimination, including through an authorized agent subject to verification. We acknowledge covered CCPA requests within ten business days and ordinarily respond within 45 calendar days, explaining any lawful extension. We do not sell/share data for advertising and do not require an opt-out to prevent that activity. We honor applicable browser privacy signals. No solely automated decision producing legal or similarly significant effects is part of the described service administration.

Children, cookies and changes

The account service is not directed to children under 13. If an account requires legal representation, the representative must arrange the contract. Customer sites may serve different audiences; their operators must obtain any required parental consent. Contact us if a child’s data was improperly supplied. Cookies are explained at /legal/cookies/. Material privacy changes are communicated before a new incompatible use; consent is obtained when needed. The current revision date identifies this notice, not proof that every operational procedure has been implemented.

Cookie Notice

Last updated: 2026-11-11

Necessary storage

The client portal uses a session identifier to keep you signed in, an anti-CSRF token to protect forms and security/challenge storage to resist automated abuse. Your browser may also retain a setting required for a function you request. Necessary session storage normally lasts for the session or the configured authentication/security lifetime; actual cookie names and expiry can change with the application. Hosted checkout uses the payment merchant’s own storage under its notice. Customer websites control their own cookies separately. This notice does not authorize nonessential tracking.

Choices and optional tracking

We do not deploy advertising cookies under this notice. Optional analytics, advertising or other nonessential tracking must remain disabled until any legally required prior consent is implemented. If introduced, the consent control must offer reject and withdrawal as easily as acceptance and identify purposes, recipients and lifetimes before use. Browser controls can delete or block cookies; blocking necessary cookies may prevent login or checkout, but does not prevent sending a consumer cancellation or privacy request by email. Contact [email protected] for the current inventory or a privacy request.

Operator

Rackpine is operated by Manuel García Nicastro, CUIT 20-50046009-2, monotributista. Address: 11 6016, Villa Elvira, 1900, Buenos Aires, Argentina.